Thumbnail of user ivans109

Ivan S.

4
Level 4 Contributor
Italy

Contributor Level

Total Points
4,761

About Me

I strongly believe in the possibility of helping each other among consumers through honest reviews.

How I Can Help

I am passionate about video games, technology, books and I like to paint.

Interests

Books, video games, painting

39 Reviews by Ivan

  • Green Man Gaming

1/29/19

I have been their client for 5 years and I often find excellent deals. Key collection is almost always immediate and the only time I've had problems with an order they have fixed it in a day. Perfect!

Products used:
Games keys

Service
Value
Shipping
Returns
Quality
  • Pitney Bowes

7/23/19

Often purchase on eBay UK and it's the first time I come across a shipment run by Pitney Bowes. I hope it's also the last one.
What should have been a fast delivery was actually a slow one, but paid triple.
The customer service, contacted in advance, blamed everyone except himself.
So I think we're done here.

Products used:
Shipping

Service
Value
Returns
Quality
  • Gamehag

3/21/19
• Updated review

After the lucky period between November and January, the website started to get worse by returning to the levels of the past.

Ad-Cookies do not work and this means that you will play for 2-3-10 hours to get nothing in return. They will say that they cannot do anything, that it's advertiser's fault but who selected the advertiser?

The support is gone, I have been waiting for 10 days for an answer to the last problem and over a month for the previous problem.

The way of acting has become suspect, very suspicious. For example, the game "Magic: The Gathering Arena" has a defective cookie. There are many reports (I have attached them to the image). They have neither fixed nor disabled but have increased the reward, in order to attract more people (who will not be rewarded).

About chests: there is a user on Instagram (@recensionivere - "gambling around" collection) who has published dozens of stories. The possibility of finding something good seems to be less than 1%. And I said "good", not "excellent", those keys may not even exist!

Recently they announced 3 million users and for this it is even more unacceptable.The small realities are to be supported in the difficulties. They must be understood. But when you have millions of users: you have to improve! Hire staff, pay better, be more active!

Thumbnail of user michalj21
Karolina K. – Gamehag Rep

Thank you very much for your opinion! We are really sad to hear that your experience with Gamehag was so unpleasant. We would like to solve your problem somehow, our system is improved and we are working on it every day to make it better and better. Please, try to contact Misty in order to get a proper answer and to enjoy Gamehag again!
Hope this will somehow solve your problem and your opinion about us will change! :)

Great website to redeem gift cards!
1/29/19
• Previous review

From November to today I have used GameHag every day and I can give you some useful tips.

1. Earn points through games. It's easy, fast, and some games are also really nice.

2. One game at a time, maximum two. Try to complete the tasks before moving on to the next one. Because nobody knows how long that game will still be valid.

3. In case of problems, contact support (aka Misty), with a polite message and containing as much detail as possible. So you will surely be helped.

4. Accumulate points for gift cards. Forget the chests!

5. But don't forget the free chests! There is one free per month and sometimes there are events with other additional free chests.

I won Darkness II and Beholder 2 from the free chests. I redeemed a 10 euro Steam card and now I miss a few gems for an Amazon voucher;)

Recommended!

  • Plarium

1/21/20

I participated in their marketing campaign LootBoy, by posting unnecessarily numerous screenshots to validate tasks. In the end, the campaign ended and nothing was recognized to me. If they can't do a simple marketing campaign, how can they solve bigger problems?
It's 2020: wake up or sell the company.

  • Trustpilot

4/29/23

I've been using Trustpilot for several years and I'm even a verified user, so I put the utmost trust in it.
In the past, several companies have lobbied to have my negative reviews removed or edited and in the end they were not removed: I had proof of purchase.

As you can all imagine: one does not always review a purchase and this is where Trustpilot seems to give maximum "protection" to the criticized. If in their terms they write that it's sufficient to give proof of interaction, then in reality they ask for proof of purchase. So if you review a company because they have a bad app and you haven't purchased anything: they can report the review and remove it. Does another company mishandle your data? If you haven't purchased anything, doesn't matter! You can only express yourself if that company doesn't protest, demanding proof of purchase.

In the case I found myself in, there was a mass removal of negative reviews from one of those opinion panels about which you can read bad everywhere, except on Trustpilot, only there is good talk about it, with reviews from users with just that one active review. Credibility at an all-time high!

Service
  • Samplicio.us

2/16/19

We spend a lot of time answering the exact same questions. When there is a "suitable survey", it first makes you answer all the survey and then says that you are not eligible.

  • DxOMark

2/4/19

Until a few years ago this website was the point of reference for photography enthusiasts. Now, as you may have already read on some forums, some of their considerations are delusional. If for example they are in front of a green apple, show it and you too can see it is green, they could write that it is red. Or even that it is a pear.
It's a pity because there are no valid alternatives and it's a loss for all enthusiasts. :(

  • Store.steampowered

2/4/19

I use a lot of Steam simply because I find many good deals here. In addition, the cheapest keys are usually those of Steam.
I also find shameful that a huge platform like Steam does not have adequate customer service.

Even the client would need an update and offer some more options. Do you realize that you can not download the OST or other additional content without downloading the entire game?! Is it really so hard to send me a single MP3 instead of 50 GB of game?!

Finally, the part intended for the curators, as well as the entire community, is in disarray. We need more precise rules and above all HUMANS that apply them, not bots! Spend some money on staff!

  • Belletica

2/4/19

Shipping times much longer than stated. Improvised and imprecise support. Poor customer consideration.

I'm just saying I bought a gift here. It arrived very late, damaged and they did not even apologize. What would be your reaction?

Tip for consumers:
It is a (online) cosmetics store

  • LootBoy

1/29/19

I will be concise to not waste additional time.

1. The first point is that they violate consumer protection regulations. They write that the packages cost 0.99 and then bill 1.09. In this regard I will forward my telephone invoices to the bodies in charge.

2. Within the packages are often keys that, in the Russian market (still ROW keys), cost less than 10 cents. So, in addition to the income from ads and affiliations, it seems that often they collect 90% of what we spend. Too greedy!

  • Gamivo

3/26/22

I have been using Gamivo with satisfaction since 2019. Out of about thirty orders, no Steam key has ever been revoked.
The only time I've had problems with an order, support has been very friendly and quick to respond.
Highly recommended!

Products used:
Steam keys (videogames)

Service
Value
  • SteelSeries

2/14/21

Once upon a time there was a company capable of producing excellent headsets and projected to the future of gaming." For gamer" items exist because Steelseries (and Razer) invested in them. Today SteelSeries seems to be putting its brand on very low quality items, relying on marketing and benefits for influencers.
I had a problem with a headset that was given to me and I have not encountered any collaboration from the support, other than the copy / paste of the FAQ.
And also on marketing they have big problems: with giveaways of game keys in very limited numbers, which causes them self-inflicted DDoS attack and waste of time for members.

  • Steam Card Exchange

2/4/19

I've been using this website for 5 years and I've always had a great time.
The bot is fast, the queues are almost always short and the website is really easy to use.

How does it work?

When you send your cards to the bot, they are worth points and the points can be exchanged for the cards you need.

Tip for consumers:
A place where you can trade Steam cards

  • Gigabyte

4/29/20

In the past 5 years I have purchased a Gigabyte product 2 times.
Both times I have had problems.
Both times the online support proved: careless, incapable of proposing solutions, passing the buck ("contact the seller". Ok, so what would your role be?).
Given that all the most famous brands have now enhanced their online support services, I find it really useless to insist on this brand.

  • Epic Games

2/4/19

Of the many clients I use (Steam, GOG, Origin, Uplay) this is the worst.
Poor personalization, disorganized shop... just think that there is not even a wish list.
The interface itself is badly designed. When I use the PC I want a PC interface, not a console interface!

And then the reviews are missing. I trust a lot on the reviews of the players and the possibility to talk about it with the player himself.

This simply seems like an improvised shelter for developers. Of course, Epic will continue to stack users, but they will mostly be users who are not interested in buying games. Users who go there for free games.

In summary: website, client, content, marketing campaign... start all over again.

  • PayPal

2/4/19

I use it regularly since 2004.
I'm mainly a buyer but sometimes I also sell something online. PayPal's conditions are very clear and, once understood, it's difficult to have problems.
I can't quantify the number of times it has saved my wallet from dishonest sellers. I do many online purchases and at least 5-6 times a year I run into a problem that is solved only thanks to PayPal.
For this reason I recommend it and for this reason now I only purchase where I can use PayPal as a payment method.

  • Esprit Games

3/9/20

The games published by Esprit Games are all identical in mechanics, the only thing to change are the "skins" of the characters/setting. Mechanics shared with thousands of other titles, where tasks are performed automatically, except for a few clicks here and there every now and then. And, just like the aforementioned, at some point it becomes difficult and boring to level without using real money. Without mentioning the intrusive and continuous invitations to buy, with the screen full of banners.
The icing on the cake is the lack of customer care, also made of marketing campaigns through the so-called "offer walls", never paid to the end user (tested via gamehag).

  • Namecheap

1/21/20

The prices are competitive and there are (often) great offers but... that's not what kept me here!
What has held me back and continues to hold me back is support.
Every single time I have had a problem, be it technical or commercial, I have found PEOPLE willing to listen, understand and help.
And this is rare today. Because today the answers are always generic, a FAQ copy & paste, something totally impersonal. On Namecheap, on the other hand, I feel completely at ease and totally relaxed. I am never afraid that a difficult problem can't be resolved, because I have already had difficult problems and they have solved them soon.
I hope Namecheap will become a model, a case study to talk about in university courses. Because theirs is the right way to interact with customers.

  • Kinguin

10/23/19
• Updated review

The prices shown are without taxes and the products are then taxed in the cart. This is a waste of time and it's an unfair practice, sanctioned within the European Union.
What rating can be given to those who violate the regulations?

Ref:
Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
We are really sorry to hear that you feel that way.
Every customer is obliged to choose their own tax region during the checkout.
In this case, the tax is not included in the prices as every region is different.
Thank you for your feedback, we appreciate it.
Have a nice day,
Monika

Awesome support!
1/29/19
• Previous review

Every time I contact the support, even for a little doubt, they respond quickly and in the right way. Also I have never had any problem with the sale of keys or with their purchase.

Of those I've tried, this is the only reliable keys store with private resellers. Recommended!

Products used:
Game Keys

Service
Value
Shipping
Returns
Quality
  • Winsor & Newton

9/18/19

Many companies struggle to understand a very simple concept:
I, a customer, can say: «I'm sorry about what happened».
You, seller/producer, must find a s-o-l-u-t-i-o-n. You can't be the one to say: «I'm sorry, and that's it» *facepalm*

I bought a set of colors as a gift for a friend but the packaging was defective. This resulted in foreseeable inconveniences, and I was forced to buy a modest gift because the budget had already been used for the set.

Winsor & Newton support was sorry, they would investigate... No solution.

When we make gifts we choose prestigious brands to enjoy tranquility, sure about the product quality. Undoubtedly, after this experience, the prestige of Winsor & Newton is tainted.

Ivan Has Earned 119 Votes

Ivan S.'s review of Gaijin Entertainment earned 2 Very Helpful votes

Ivan S.'s review of store.steampowered.com earned 5 Very Helpful votes

Ivan S.'s review of Fanatical earned 2 Very Helpful votes

Ivan S.'s review of PayPal earned 3 Very Helpful votes

Ivan S.'s review of Belletica earned 5 Very Helpful votes

Ivan S.'s review of Steamgifts earned 2 Very Helpful votes

Ivan S.'s review of Epic Games earned 3 Very Helpful votes

Ivan S.'s review of DxOMark earned 6 Very Helpful votes

Ivan S.'s review of Green Man Gaming earned 13 Very Helpful votes

Ivan S.'s review of Gigabyte earned 3 Very Helpful votes

Ivan S.'s review of Winsor & Newton earned 2 Very Helpful votes

Ivan S.'s review of Pitney Bowes earned 9 Very Helpful votes

Ivan S.'s review of Esprit Games earned 2 Very Helpful votes

Ivan S.'s review of LootBoy earned 5 Very Helpful votes

Ivan S.'s review of SteelSeries earned 4 Very Helpful votes

Ivan S.'s review of Samplicio.us earned 6 Very Helpful votes

Ivan S.'s review of Gamehag earned 9 Very Helpful votes

Ivan S.'s review of Trustpilot earned 6 Very Helpful votes

Ivan S.'s review of Temu earned a Very Helpful vote

Ivan S.'s review of Gamivo earned 4 Very Helpful votes

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Ivan Has Received 1 Thank You

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Rachel T. thanked you for your review of Gamehag

“Your review is so true. I'm done with this Shady company. They won't respond and have cheated me out of a lot of gems.”

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