Ivan R.

I got my Anthem card in the mail with a sticker on it that only says, "Access your online services by registering at anthem.com/register anytime after your coverage begins". Well, I went there, I filled in every page of a multi-page form only to have it give me this error:

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.2c**************. Eab5a6e

This was the only thing I saw on the screen after filling in the form. I tried this a whole bunch of times. Then, I looked at the site for ways to contact someone to report this and under Contact / Email, I got a page that said that I couldn't email them. Although it was the weekend, I went to Contact / Phone in case they had a 24/7 number. They had a number, though it didn't say what hours anyone was available. So, I thought "what the heck" and called it.

The phone robot asked me for all the usual information. When I got to my birthdate, it told me to enter the a two digit month, two digit day and four digit year. I did this and it said, "sorry, I didn't catch that," and repeated these instructions. So, I tried several more times. Finally, I just told it my birthdate as name of month, day, year. It accepted that. After going through a bunch of menus and submenus in the phone system, I finally got it to "find an associate to help," and was told that none were available and to call back M-F during business hours.

They could have saved me the time calling by putting these hours next to the phone number on the website.

So, after all's said and done, I've wrangled with this for probably about half an hour and still haven't registered with no way of even reporting the problem.