Ivan M.

My wife booked a flight with Crystal travel trough Momondo because they offered the best price for the selected dates and flights from IAD to SOF and back. She entered the information needed and checked out. They charged my American Express card right away and sent her an e-mail "Booking Under Process" and at the top left corner of the e-mail is written "for changes to this itinerary,, please call us on *******844". She called the number and is said "the phone number you have called is currently unavailable".

I got home after work at 10 pm and she was crying and told me they took our money and didn't give us the ticket. This is when I was getting frustrated. I checked their Terms & Conditions and it says "All the offers, prices and even the sale conditions, are subject to change without notice". This is ridiculous!

I called the number posted in the terms and conditions and the gentlemen who piked up said that the payment was declined. I called American Express and they told me this is impossible. I called Crystal Travel again and they told me this flight is not available any more. I checked momondo and they were offering the same flight for the same price. I called Crystal Travel again and then they tried to offer me more expensive flight and then I told them to cancel everything and send me e-mail confirming the cancellation.

After all this I called them more than 20 times to get my confirmation for the canceled booking and they were ether trying to transfer me to unavailable extension or just hung up.

After 25 - 30 phone calls and 2 hours wasted I got my confirmation and booked with other web site for 10 minutes and for just $5 more than the price offered by Crystal Travel.