Thumbnail of user ivanm85

Ivan M.

Contributor Level

Total Points
81

1 Review by Ivan

  • Flighthub

10/10/17

I had used FlightHub a few times before and i didnt think they were untrustworthy until this one incident.

I had received a information email regarding my flight information for three flights for a multiple city travelling trip. The confirmation numbers for the first 2 flights were fine. When it came time to "check in" onto the final flight, the confirmation number that was sent to me was incorrect. I called flight hub and was connected with an associate that could not figure out what was wrong with my confirmation number. The associate then said that the only way for me to get on a flight was to pay for ANOTHER flight. I asked them why i couldnt get onto my flight and they said that it was OVERBOOKED! I refused to buy a new ticket since they were the ones that sent me a non existing confirmation number and was communicating with them FURIOUSLY.
They then put me on hold. I was also on a LONG DISTANCE phone call so i was getting charged for every minute i was on hold. They placed me on hold for an hour and a half and still no response or solution. They told me to contact the airline i was riding with to see what the issue was but since i had booked a flight through Flighthub i refused to get off the phone and recommended them to call the airline for me to see what the issue was. They put me on hold AGAIN and said they couldnt do anything for me.
I did end up calling the airline and they managed to figure it out but they said that FLIGHT HUB should have been responsible enough to send me the CORRECT CONFIRMATION NUMBER and that FlightHub should have dealt with the airline instead of having to put me through the stress during my vacation.
Although this site does offer good deals from time to time, I will not use flight hub anymore because of their unreliable staff. They had no determination to figure out a problem that was initially caused by them. I would rather spend a few more dollars to have a fully confirmed flight through an airline than to suffer the stress through a third party site like FLIGHT HUB.

Thumbnail of user markk83
Sarah C. – Flighthub Rep

Hi Ivan,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub Team

Ivan Has Earned 1 Vote

Ivan M.'s review of Flighthub earned a Very Helpful vote

Ivan hasn’t received any thanks yous.

Ivan doesn’t have any fans yet.

Ivan isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user patricko681
3/26/24

Went to check in for my morning flight in London and realized I had transposed two letters in my...

Thumbnail of user pascalggauthier
3/26/24

Girlfriend and I, 3 kids each, booked the exact same flight within seconds, she got hers...