I had a great experience with Aromantic customer service. I ordered several products but unfortunately our local post collapsed and sent all orders back. It wasn't Aromantic's fault, the same issue happened with orders from other stores.
Aromantic customer service was quick and helpful. First they wanted to send a replacement but then they received my package back. I decided to ask for a refund since I wasn't sure if the post office sorted out their issues. They sent a refund minutes after I asked about it.
I'm very happy with their customer service and going to order again (once out post sorts out all issues).