Ithink T.

I needed to do an employee drug screening. I tried scheduling an appointment online but their scheduling system showed literally no information for that entire month. In the appointment date popup, there were no selectable calendar days, no grayed out calendar days indicating unavailability, just a blank view. Well that sucks, but no problem since, on the very same page, it say

"No appointment? No problem. Walk-ins are welcome."

In size 30px font. So I drive out to the facility for a walk-in. When I get there they direct me to a kiosk to scan my id, then ask me for my appointment confirmation number. I figure they want the registration number provided by the 3rd party agency my employer used for employee background checks. Nope! I discovered otherwise as the receptionist pointed to a half taped piece of paper in the corner of the room with "appointments are required" written on it. Well how the hell am I supposed to schedule an appointment if your jank site won't allow it. Mind you they don't take over the phone scheduling either. I tried the site again and their scheduling system magically started working, but to my continued disappointment, the whole damn week was booked... If you've ever taken an employee drug test then you know you don't get much time to complete it before it's considered a fail. So i'm standing there SOL trying to figure out how to get this test done with 2 days before the deadline. I just need to piss in a cup and be on my merry way. Less than a minute guaranteed! Far less than the 30 minutes I was spending with them trying to figure out their inconsistent website. Crazy thing is, it wasn't just me. There were 2 other people there dealing with the same issues. Yet with that overwhelming evidence no one was willing to work with us. I've taken one drug screening before and it was painless; No appointment, in and out, seamless. I now have to travel 30 miles out of town just to pee in a goddamn cup... I'm pissed I say!