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1 Review by IT

MadisonSeating

MadisonSeating

5/22/18

We have purchased chairs from the company before and have not had any issue until recently. We ordered 4 chairs, specifically the "Think chair by steelcase". After assembling the previous three, the fourth one had an issue regarding maintaining it's level. There was an issue with the gas cylinder and after emailing back and forth with the service team at madison, we were provided with the option to receive another gas cylinder. Unfortunately, this particular part is extremely difficult to remove once set. Even going through the steps provided from the video, the gas cylinder would not budge.

Finally, it was deemed the best course of action was to send out another chair. Originally, it was quite worrysome to have this chair start giving out so soon, especially since we have quite a few in service at the office. We were happy however to hear they will stand by the product.

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