Quite simply: They use a delivery service that is so lame that no words can describe it. You will have a fine experience right until your delivery day. Then you won't get your furniture. Then you will try to find out what happened (which will take forever because you can't reach the store directly, only the call center) and they will apologize, and give you excuses, and schedule it for the next available date (which will be 2-3 days after)... and then you won't get it again. And so on. You are lucky if you will get your stuff a week after the first delivery. Outrageous. Don't say I didn't warn you.