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Itai S.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Computers & Technology, Home & Garden, Clothing & Fashion

Member since April 2020

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  • First Review

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1 Review by Itai

4/7/20
I've waited for over a month for an item to be shipped.
At first it appeared as Pre-order, and the price would go up the more people will order.
I ordered at 06/03, and it should have been shipped at 14/3.
That day came, and I entered banggood to see why it was not shipped yet, and it appears that the item is out of stock.

I contacted the support, and they said that it will be shipped within 2 week.

2 weeks have passed, and the item... you guessed right, not shipped.
Contacted them again, and said that I can cancel my order, or find a different product with same properties.
A different product would cost 20$ more, and the product I've ordered had its price up by 16$.
Even on AliExpress the item has the price up, but the seller on AliExpress actually has the item in stock.
I've waited a little longer, up until today, where I got an email today saying that the shipment would take longer due to lockdown in my country due to corona virus.
But I've been getting ordered in the last couple of weeks without any problems.
They blame me for the delay even though they didn't even ship the damn item, because it is out of stock, while the seller on AliExpress has thousands of items of the exact same product.

They wouldn't accept to compensate me for the inconvenience, with actual money (I wanted to get refunded with how the product costs today on Banggood, which is 16$ more), and they only offered 200 BG points which worth nothing, since I'm not going to shop there any more (and I was a valuable costumer of a lot of order in the past, and this wasn't my first order in Banggood).

They've lost me as a customer, and I'm not going to buy there again, and I suggest everyone to do the same.
rebeccal10
Katherine L. – Banggood Rep
Dear Itai S,

Thanks for your order and we are sorry that the item in your order is out of stock now.

“Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. But if the restock date of the product was over the estimated shipping date, you can wait, choose to change another product or ask for a canceling. On the page of an out-of-stock item you should be able to view its estimated restock date. If you require any further information or assistance, please do not hesitate to contact us. And we will try our best to improve the issue in the future.

Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.

If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: banggood.com/Contact-Us_hi111
Mobile: m.banggood.com/contact_us.html

We will give you a proper solution within 24-48 hours.

Best regards,

Banggood Team

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