We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Istvan T.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Computers & Technology

Member since May 2018

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    221

Review Distribution

1 Review by Istvan

5/28/18
I purchased a Lexicon MPX Native Reverb software from Thomann whebshop. 2 days ago.

On the following link:
https://www.thomann.de/gb/lexicon_mpx_native_reverb.htm

Did the payment, downloaded the software. During the activation process it has occurred that a hardware key is required for the final activation.

Neither the web shop page or the Thoman's email response mentions that it is not a stand-alone application and I need to spend another 45 euros + postal service charge for a hardware key in order to use the VST plugin. Not talking about that I needed the application immediately - as it was stated (Available immediately) at the web shop ad.

Although it mentions within the system requirements: Pace iLok (item 401447). The hardware key is not not a sort of system requirement like: WinXP min., Mac OSX 10.5 min., 1.6 GHz CPU, 1 GB RAM. So why the hell it is mentioned at the system requirements??? Nothing to do with the system requirements, right?The hardware key is actually protection for the software manufacturer, in this case one can not use the software without it. So it is the part of the product.

Furthermore I got the Thomann's email response with the download link after purchase, which doesn't say a word about the hardware key. Very BAD communication!

Being tricked into this purchase, I immediately emailed them on the given address. I declined from the order and asked for a refund. I did not receive any answer.

But after I called them 3 times (spent at least 30 mins on phone, international call) Daniel Lindmark e-mailed me, saying they normally can't offer any refund on download items. Regardless if it works or not? I think the whole customer service is a joke.

This is a misleading sell! This is how they do the profit? Very interesting.

I don't know, how it will match the reputation of Thomann?

Attached a document as well.

Regards

Istvan Tutunzis

Tip for consumers: Be careful to buy anything online from Thomann.de!

Istvan Has Earned 4 Votes

Istvan T.'s review of Musikhaus Thomann e. K. earned 4 Very Helpful votes

Istvan hasn’t received any thanks yous.

Istvan doesn’t have any fans yet.

Istvan isn’t following anybody yet.

Similar Reviewers on Sitejabber

sebastianol
12/9/19

I would have liked to buy an Hofner Cavern Bass but the delivery date was always postponed so I...

billc471
12/6/19

I ordered a bag for my Denon Prime 4 and was sent the wrong bag in error. It is too small for the...