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I ordered a lot of clothes from Verge Girl, however, as they were being shipped from Australia the customs charge was £50. This is obviously not their fault, but I couldn't pay that amount to just collect the clothes so I asked for it to be returned to sender. Now Verge Girl will not offer me a refund at all because I used return to sender! The parcel was way over £100 and they refuse to give me a refund even though they have the clothes back. It is a complete joke, customer services keep apologising but won't offer me a refund at all. So so disappointing and upsetting!
Isla K.'s review of VRG GRL earned 2 Very Helpful votes
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Scam of a company - followed their directions to send back for a refund and they said it would...
Hey Isla,
We are very sorry to hear this. Unfortunately, we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods.
We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here:
https://www.vergegirl.com/pages/shipping-delivery.
I'm very sorry, but we are usually unable to offer a gift voucher at all for a parcel that has been returned back to us due to import duties being refused, however in this instance we checked this with our manager and our manager agreed to offer a voucher which you can use on a future purchase. Generally we do request that customers cover the cost of return shipping so we can send the parcel back to you,
However have instead issued a credit for the order amount.
As per our emails, we have issued a voucher for the cost of your order which is on your account for you to use.
Please let us know if there is anything else we can help you with.
Thanks a million X