I ordered a pare of Prada sunglasses, ten days ago. I payed with my PayPal. BlueFly went ahead and withdrew the money, only to send an email three days later where they stated that the item was out of stock and they were canceling the order. It has been ten days and I still don't have my money back. Contacting customer service is a losing game as they put you forever on hold. Needless to say I will never, ever purchase anything from their site, ever again.
Hi there,
I am so sorry to hear about your experience and can understand your frustration!
Do you mind private messaging us your details, including email address and order number and I can have our CS team look into this for you?
I look forward to hearing from you.