Did not disclose any of the fees that were charged to my credit card. I will be disputing this with my bank because of course customer service is next to impossible to get through. If you are calling to reserve a hotel however they answer right away. The agent that did my reservation over the phone did not disclose anything to me about the 14.99 fee and when I tried to get a refund he lied and put that the reservation was booked online. Calling the BBB and the SOS ASAP. RIP OFF!