Indeed a fraud. They charged me for a full year. I requested a a refund, which they approved on two occasions, Oct 17th and Nov 4th. As of Nov 9th I have not received such, and they won't respond my follow up tickets via their support system (Zendesk for whatever that matters). They already downgraded my plan to a month to month, so I'm unable to use the annual features, while also not receiving my refund. Stay away from this shady company in Israel!!!