Isabel S.

The owner of this business should be banned from opening a new business until she pays money back to many many people she stole from. To be honest, she should be charged with frauds. Check the reviews on sitejabber for hook. N. clay. Know who you are ordering from, and STAY AWAY.

The worst experience ever with any business, big or small. I wish I had opened a dispute case with my credit card company in time, but I trusted her for far too long that now it's too late. I was waiting for my orders to ship for 9 months before I finally came to a conclusion that she would never ship anything to me. I requested a refund 6 months ago, and it's still nothing. Jenny Gonzalez still owes me over $100. It might seem stupid that people waited for so long to request refunds but because of the type of her business, long waits didn't seem unusual at that time. She gave us all kinds of promo codes and gift cards for "being patient" which ended up as just a waste because the orders people placed with those promo codes and gift cards didn't ship either. She tries to win your sympathy with piles of invalid excuses and empty promises. She'd curse at you and ban you from her SNS if you insisted on refunds, so you wouldn't be able to contact her anymore. She's a massive manipulator. She changed the website platform from Etsy to BigCartel then to Instagram sale, changed the names of her business, and opened a new business now so she can continue stealing from people. JUST STAY FAR AWAY from any involvement with Jenny Gonzalez. I'll report her and her businesses to the appropriate authorities (anyone who has had bad experiences with her should too -- the number of complaints matters when the authorities consider actions). Hopefully she'll face the consequences of what she has done to so many people across the nation and possibly overseas. She's a CRIMINAL.