Isabelle M.

I had a Bloomingdale's card for over a decade. Recently, I became more fiscally responsible, so when I realized they were charging criminally high interest of like close to 28% I stopped using the card this past fall. My last charge was for a pair of children's sneakers for $40 in September, and I paid off my full balance in January and cancelled the account. I checked my card, though, at the beginning of my billing cycle in February. Still zero. Covid happened the next month, and it didn't occur to me to check a cancelled account. Well, mid-February they had charged me an "interest" fee of $69. On WHAT I ASK YOU? On the Converse sneaks from September? On a paid-off balance? I didn't see the interest charge and just a few days ago, I get a letter from Bloomingdale's informing me they'd sent my "account" to a collection agency. TO THE TUNE OF $138 with a bunch of bogus fees tagged on. I called and paid it off, but the damage was done. They'd tanked my credit score. I had never once been late on a payment in ten years, I'd paid off my account in full. When I called back again a few days later to make sure that this time the account was actually closed, a guy with a New Jersey accent laughed at me and told me to go complain on my blog. This to one of their best customers. Heartless, soulless customer service.

Not to mention, unlike any other high-end online boutique out there- Shopbop, Revolve, Sephora-- they will frequently cancel your order with no explanation. Just a giant, terrible, soulless conglomerate of a company with SO MANY hidden fees and scams. Please save yourself the headache and have nothing to do with them just as I will have nothing do with them from now on.

I appreciate that when you guys couldn't special order an item you gave me a discount code off my next order. It's important for me to feel appreciated when I shop loyally at a store, and I do here.