Isabelle C.

My mom and my niece went to GR Solaris in Cancun. We are members and they were treated so bad. Fernando, David and Dave Martinez in the management office were very unprofessional, and disrespectful to my mom and niece. They had a horrible time at this resort. The food was horrible and customer service none existent. As members we are suppose to get the gala diner, but they were told that they couldn't attend and didn't give them any reason, but another person came to the office and said he didn't reserve for the gala and he was told "it's ok you can still attend". Really! What kind of a place is this resort. I DO NOT recommend this place to anyone.

My mother and niece went to GS Solaris for 5 days. The family is a member of that resort. As soon as they arrived they were treated so badly and unfairly by Fernando, David and Dave Martinez. They were very unprofessional to them and rude. The food was horrible and so was the staff. They were suppose to go to the gala diner but they refuse to let them in for no reason. But another guy came and didn't have reservations and they got him in. It was a horrible experience they had and I can assure you this is NOT a place you want to go and spend a relaxing and fun vacation because this place is a NIGHTMARE