Isaac W.

I love this site, especially when I can get Free Shipping! My items always arrive quickly. I don't care for the Daily Deals though, they could use some improvement.

I have booked several rooms with Hotels.com. I have never had any problems with them. I travel for my job and deal with MANY booking agencies and MANY hotels. Recently, I booked a room at a hotel and the hotel refused to take my reservation because they oversold their rooms and did not close the inventory with the 3rd party companies. Two other guests were allso refused by the hotel but they booked through another company. Hotels.com worked with me and got another place for me to stay very quickly and processed a refund for my original reservation. I also got a $100 credit to use with them for my next stay. Well Done Hotels.com!

All advertising and no real phone #'s for the places you search.

I hate their website. I can't even access my account anymore and I have called several times. Heaven forbid you have more than one computer they will make you enter you ridiculously long account number every time and I don't even know what the account # is and NOW they want to charge me $3 a month to get a statement in the mail. What other options do I have? I can't access the website. I hate this bank and can't wait for my direct deposit to be changed to a GOOD bank.