Isaac C.

Steer clear of this dishonest and deceptive organization. For a fridge leak repair (thawing of ice build-up by steam gun), 2 ordered parts, and sealant applied to a non-working ice maker, the technician, George, charged me $1107 incl. Taxes... and my ice maker still doesn't work! To this day, George never diagnosed the ice maker issue. I was charged over twice the actual cost of parts and after numerous complaints with Customer Service (Charmain, Ella, Chandin, Pooja) and their Manager, Clarice, I was offered a good will refund of only $104 (15% off the parts cost of $700). Here's a summary of my issues and complaints sent to the company requesting a fair and partial refund of $645.76, but they have refused:
(i) Misleading advertising - $80 initial diagnosis fee jumped to $280
(ii) Gross overcharge of parts - $699.53 for two parts costing only $311.83 total (Evaporator Cover Assembly $153.05; Evaporator Assembly $158.78)
(iii) Charged for a part not needed and never delivered - Evaporator Assembly $158.78
(iv) Improper, Incompetent, Unqualified Service and Repair Work - Ice Maker still doesn't make ice after sealant/caulking was applied and allowed 24-72hrs to pass; NO DIAGNOSIS WAS EVER MADE AND AN INAPPROPRIATE SOLUTION WAS APPLIED... AND FAILED
(v) Deceiving and unethical business practices
A. Technician, George, on initial visit concluded a broken Evaporator Assembly and ordered a replacement part. On subsequent visit, when I questioned why he didn't have the part with him, he said it wasn't needed because the original part was in good working order. He wasn't able to explain how his assessment changed between initial and subsequent visits!
B. Cust Serv Rep, Charmain assured me that Ken (Head Tech) committed to fully restoring (by repair and/or replacement of parts) my faulty ice maker to a proper functioning state, at no extra charge to me
C. Cust Serv Mngr, Clarice indicated the above-stated commitment by Charmain/Ken was not confirmed in the recording and promised to send me a copy, which I still have not received
THIS IS A COMPLETE SCAM OPERATION AND NEEDS TO BE STOPPED!