Isaac B.

After a devastating loss of life several weeks ago, I placed an online order with flexible shipping for Saturday/Sunday. Later that day, I received an abrupt call saying that if I wanted it arriving on those days, I would have to pay an additional $15. That seems unreasonable - I paid $50 with the expectation it would arrive on the weekend, then to be told after the fact that you would have to pay more if you actually wanted that, is just terrible customer service. I agreed to have it arrive on Monday (10/16) to avoid that excessive charge. On Tuesday (10/17), it still wasnt been delivered. After being on hold for over 15 minutes, I was told that it hasn't even processed yet and a delivery wasnt scheduled. I had no choice but to get a refund because there were no answers on when this would be delivered and there wasn't an explanation on why it had been delayed. People pay extra to expedite these orders to provide support to a grieving family, and I felt terrible knowing that I wasn't able to do that. Your hold recording refers to me as a valued customer and that your goal is 100% satisfaction. I do not feel valued and am not satisfied at all. Attempts to reach out to customer service afterwards were completely ignored. There are plenty of companies out there who offer this service dont choose this one.