I really don't understand why the ratings are so low! I ordered 3 items from the UncommonGoods on the 3 separate occasions. 2 of them were shipped before the delivery date (one of them I received just today, even though I ordered it 4 days ago and this is on the last week before Christmas!). For the third item I was notified by the email that the shipment will be late. It was meant to be a gift so I decided to drop off on that and asked for a refund. Their customer service responded within 10 min. They fully refunded me and told me that I can keep the item when I finally receive it.
I really appreciated it! Good job guys!