I booked two tickets for me and my daughter to fly over seas because we have death in the family. I have to booked through live agent because we have to fly separately. The agent I talk too, misspelled my daughter last name. When I call back they ask me to pay $ 75 for correction. UNBELIEVABLE! They made mistake and I have to pay for it? Really?
I am the customer in this situation or what? After I was on the phone for an hour, speaking to supervisor and the agent, my issue is not resolved. They keep saying "Im sorry "and asking for $75 dollars or they wont correct last name if I dont pay