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1 Review by Iryna

JustFly

JustFly

8/23/19

I booked two tickets for me and my daughter to fly over seas because we have death in the family . I have to booked through live agent because we have to fly separately. The agent I talk too, misspelled my daughter last name . When I call back they ask me to pay $ 75 for correction. UNBELIEVABLE!!!!! They made mistake and I have to pay for it ???? Really???
I am the customer in this situation or what??? After I was on the phone for an hour , speaking to supervisor and the agent , my issue is not resolved . They keep saying "Im sorry "and asking for $75 dollars or they wont correct last name if I dont pay

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