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Irma I.

Contributor Level

Total Points
85

1 Review by Irma

  • Collage

2/3/19

I bough a set of ten 8x10 canvas prints for my mom. I thought I was getting a great deal since I had bought from collage in the past, after I bought the coupon and did all the work choosing the pictures and arranging every frame I went to the shopping cart and the shipping price came up to almost $110.00!
I freaked out, this was more than 3 times the price of the item itself so I contacted collage to ask if there was a mistake but they confirmed that it was correct.
BEWARE! You might think you are getting a deal but the extremely inflated shipping prices make it totally unworthy.
I work doing shipping myself, these packages were shipped from Colorado to California and all of them combined don't weight more than 4 pounds which would costs no more than $18.00 to ship. Pictures are nice but price at the end is not worth.
I am never buying from collage anymore... I have to say since I had bought before it was also my fault for not checking shipping prices before buying, I just trusted it was going to be as usual. Never coming back.

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Shell M. – Collage Rep

Hi Irma, this is Shell. I'm sorry you are unhappy with the shipping we charge. Unfortunately the canvases were priced lower than at cost so shipping is charged per item. I wish we could lower the shipping costs, but unfortunately we are charged by our printers to ship them out as well, and cannot set the shipping differently at this time. I've passed your comments along in hopes that we can make it better in the future. Have a wonderful day!

Irma Has Earned 5 Votes

Irma I.'s review of Collage earned 5 Very Helpful votes

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