II waited for my plantar fasciitis sleeves for almost 3 weeks after they had been shipped. I tracked it on Canada Post website, and, although the package appeared as received, I had gotten nothing. I called Homehealthcareshoppe and the CSR answered the phone immediately and took care of my complain. They sent another package (with delivery signature requested) in less than 1 hour and I got it in 3 days. I am very well impressed with the respect this company shows towards their customers. EXCELLENT !!!!!!