Iris g.

This past Friday night I ordered 2 dresses during their 75% off flash sale. I was very excited to receive the dresses as I was hoping to wear as bridesmaid dresses. Yesterday (Monday) I received an email saying the order was cancelled due to a billing issue. I was very confused as I've never had problems ordering online before. I called Adrianna and was told that even though it showed my transaction went thru when I placed the order, when Adrianna tried to collect the money my bank "withheld" the money. I was extremely confused at this point and called chase bank. They informed me the payment was pending and the order could not have been canceled because of them. I called Adrianna back and informed them what my bank said, at this point another girl told me that the order was actually cancelled because my shipping address could not be verified (so they lied to me initially I guess) she claimed I was called to verify my shipping address (it was different from billing), I didn't answer and so they cancelled the order. This makes no sense to me 1. Why do they need to verify the address?! It was my school address 2. Why would they only call to verify once? No voicemail was left and no email was sent asking me to confirm my address. 3. Why did they lie initially? I asked for a manager and was told I would get a call back. A few hours passed and no call so I called back. They must have put notes on my account because right away I was told that the manager was on the phone and either way both dresses I initially ordered were no longer available. I asked for corporate and was told they will call me within 24-48 hours. I'm incredibly frustrated and after reading the reviews here I realize Adrianna Papell is not a good business to deal with.