Irina S.

I ordered two sets of flowers for Mother's Day. One for my mom and another for my boyfriend's mom.

Let's begin with the ladder. The flowers for my boyfriend's mom looked nothing like the picture. They replaced the pictured flowers with cheaper flowers. Also, It did not look full like the picture, even though I paid more to get the upgraded bouquet. The whole gift looked cheap, but I had over $70.

But my mom's bouquet is really what prompted me to write the review. Her bouquet didn't arrive at all. When I contacted customer service, they would do anything but refund my money. First, they'd send new flowers. I told them no, it was too late. They failed to provide flowers to my mother on Mother's Day. There is no point is sending them days after. I wanted a refund and I had to really fight to get it. Finally got a full refund after turning down a $20 certificate for a future purchase, resending the same bouquet, an upgraded bouquet, and a 50% refund. They really try to grind you down to keep your money. That is not how a company should react to making such a mistake.

I've been a customer and a passport member for 3 years and I'm finally done with their flowers. They used to send nice flowers, but the quality has completely disintegrated over the years. When they arrive, their second grade at best. That's if they arrive at all. This is the second time they're failed to deliver my order this year. From not I will be calling the local florist directly. 1800 flowers is a complete rip off.

I plan to call to cancel my passport subscription today. By the way, the regular customer service reps can't cancel the automatic annual renewal. You must call a separate number for that! Another scam to keep your money, in hopes that you forget or get too lazy to call.