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Irina B.

  • 1 Review
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Experience: Beauty

Member since April 2021

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1 Review by Irina

4/8/21

This is a shameless company that does not know what business ethics means. I purchased their products on line and they delivered them to the wrong address, using UPS services. They refused to refund me on the pretext that the UPS is not going to compensate them based on the agreement between Fragrance Buy and UPS. They are so cheap that they do not have an insurance with UPS. They even do not send e-mails advising of the expectant date of delivery or that the parcel has arrived. Refusing to refund or send again the same order is a major violation of customer's rights. Saying that I put forward my claim a month later can not be justified as I did not know when and if the delivery had happened. In the pandemic time the deliveries are often delayed. Refusing to fully compensate for the products that have not been delivered is a major violation of customer's rights! And yet they offer contests to be awarded a free perfume! What kind of hypocrisy! Beware of this unethical company - walk away!

Tip for consumers:
Use more reliable companies to make purchase. I would not have wasted $97 if I ordered at Amazon.

Products used:
Did not receive their products

harryk133
Garry A. – Fragrance Buy Canada Rep

Dear Irina

We're sorry to hear about this experience which we certainly never want to be adverse. For some context to this public review we do want to shed some information that you reported the misdelivery over a month later which falls outside the insurance coverage despite receiving the tracking numbers both via email as well as having access to it through the Route app and your store account. Yet still we attempted a resolution and even offered a creative workaround to share this loss with you half half plus offer additional incentives to cover your loss in the long run despite both UPS and the insurer declining the claim. We did our best to help but hope you will in hindsight appreciate the timeframe in bringing up the claim late is the reason the insurer declined coverage.

We hope to have the opportunity to serve you again if you choose to work with us in finding an out of box solution to help and till then wish you a wondeful fragrance journey ahead.

Best Regards

Gary
Fragrancebuy

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