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Irene P.

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1 Review by Irene

DHgate

  • DHgate

“DH Gate Do Not Uphold their Policy”
6/17/21
Verified purchase

I ordered from jdorreds on DH Gate and he sent totally different items. I disputed and was told to send back items, pay a shipping fee and seller would be responsible for full refund, including shipping fees. In march 2021 I was refunded the cost of the wrong items the fraudulent seller sent. My shipping costs have yet to be refunded. I have sent countless, countless emails to DHGate, customer service and the Fraudulent seller jdorreds. Dh gate have lied over and over again. Now they are stating when the seller get money form items he has sold I will get my refund. Excuse me? What he sells or do not sell has nothing to do with my shipping fee refund! This seller is no longer found under jdorreds. I want my money you owe me DH Gate. There need to be a class action lawsuit against this company for fraud!

Tip for consumers:
Do not save your credit card on file, they will steal your information and commit fraud. Do not buy from jdorreds he is a fraud!!!. he will send you the total wrong items and ask you to keep them for a partial refund, when you deny DH Gate will step in and ask you to send back items and pay the shipping costs and the seller will refund the items including the shipping costs. THAT IS A LIE. I have been waiting months for my shipping costs. I will not stop until it is refunded!!!

Products used:
Shoes, bags

DHgate product 1
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DHgate C. – DHgate Rep

Hi Irene P.,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

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