Irene P.

This company is good until you have an issue with them. I purchased a bulk bag of rhinestones and they were very foggy. I told a lady named "Annette", which I believe is the owner or manager. She informed me that they are currently not accepting any returns but since I said the stones are foggy to take a picture and send it to her. You cannot tell in the pictures that the stones are foggy you have to see them I'm person. Well she then agreed to send me a return label. I emailed her telling her when I'll be sending the rhinestones back. Then I had to send 2 more emails inquiring about my refund. I never heard from her for 2 weeks. Then I check my emails and received a refund for a lesser amount then what I paid. I emailed asking why and she basically told me that they did me a favor taking back the stones and that there wasn't anything wrong with the stones. This was there "house" line and if I wanted a better quality I should of gotten the "Luxe" line. This isn't normally how the "house" line is because I've purchased both in the past. I know a good quality stone whenI see it and the bulk bag I received was bad. Then She peoceeded to say I used 10 gross of stones from the bag which is about 1,440 stones so this is why I wasn't refunded my total amount. This isn't true. I may of used 20 stones at the most before I figured out the bag was full of defective ones. In my opinion this is a bad company. Be weary if you use them. Once you have a bad batch of stones or any issues with them you will see their true colors.

This company is horrible when it comes to shipping. I've placed an order on March 3rd and it has yet to ship. Today is March 15th. They don't give you any updates. You have to constantly be on them. They keep telling me that it should be shipped out this week. Should? They said they are swamped with orders but come on. I've placed an order with their competitors and will have already received 2 orders but can't get my 1 order from them. This is unacceptable. What attracted me to their website was their selection but after this first order I highly doubt I'll order from them again. If you don't mins waiting a month or so for your order then I guess it's ok but if your want your order in a timely manner, forget about this company.