Irene K.

I have been a StubHub customer for many years. I decided to purchase Barbara Streisand tickets half an hour ago for $139.50 each. As I am CHECKING OUT and PAYING, they raised the price to $200 per ticket. I refreshed the page but the tickets were still priced at $139.50. I called StubHub and was unfortunate enough to receive an extremely rude male employee with a thick eastern European accent who put me on hold for nearly half an hour only to tell me that the ticket seller has the right to raise the ticket prices even if they are mid checkout. Apparently, price gouging is totally legal and acceptable on this site. I sent him a screenshot of the tickets on their site for $139.50. I asked him if it would be OK for him to shop on my site, purchase tickets for one price, and then have me hike them up $100 WHILE he is PAYING for them. He said "No, that would not be OK". Then WHY is it OK for them to do it? How did the conversation end, you ask? HE HUNG UP ON ME AFTER LAUGHING ABOUT IT TO HIS COWORKER ON THE PHONE WITH ME. THAT is StubHub! BUYER BEWARE, and always surf in incognito mode since STUBHUB is NOT above price gouging and unfair business practices, as well as EXTREMELY UNPROFESSIONAL employees. NEVER shopping with them again!

I ordered a product on 06/26/2018 and paid extra to have it delivered by 06/27/18 as advertised in bold red font at checkout. I was automatically charged double - red flag #1. I called customer service right away, a female representative corrected the order instantly, removed the double payment to single payment, and took off the shipping and handling fees as a courtesy for their screw up. I received an email the next day saying that the order was shipped out and would be delivered 06/28/18 instead of 06/27/2018, the date that I originally paid extra money for - red flag #2. I called again, a male representative apologized and said it was shipped out that morning and should be there by the end of 06/28/2018. On 06/28/2018, I received another email that said the order was shipped that morning, NOT the morning before, and would be delivered JULY 03,2018, over a week later - red flag #3. I called them again and spoke to another male representative. At this point, I was almost certain that this was a scam. He looked up the order and said that it was indeed scheduled to be delivered 07/03/2018. He said that there was nothing he can do, and offered to send out another shipment expedited that I would have to pay full price for, again - red flag #4. I was furious at this point and demanded to speak to the supervisor. The supervisor looked up the order and said the original female representative screwed up. I told him I would have never ordered from them if I had known they partake in false, misleading advertising because I could have just as easily purchased it through Amazon and had it within 2 days. I explained that I run a medical office and that I can't print, fax, scan, or copy without the toners and I can't close the office for a week because of their incompetence. He replied that he can send me another shipment overnight but would have to charge me full price - red flag #5. I asked why their website took money for expedited shipping, he said "I DONT KNOW." SCAM!

Businesses should NOT advertise false, misleading information to consumers and charge them extra for shipping when they do not offer it, and they should NOT post misleading delivery dates and charge over $50 for overnight shipping that they DO NOT offer and then offer to send it overnight only IF the customer pays even more. They mishandled the entire situation and were extremely rude and unprofessional. Their supervisor should be fired, as well as the representatives for incompetence and unprofessionalism. They also should not SCAM customers by charging them DOUBLE or whatever they want and hope that the customers won't notice. They took off the shipping and handling and sent it regular mail - which was ALSO advertised with the same delivery date of 06/27/2018 - as retaliation because I caught their scam and called right away and demanded they return the double charge. Their handling of the case and their business practices are grossly shameful. They should be investigated for fraud.