From a product perspective, the product was grossly over priced, and very poor quality, that's the bad news... the good news, Customer Service was awesome, the representative was professional, friendly, and kept all commitments he made. Although I was extremely dissapointed with the product I was happy with the service I received from OpenSky, and for the company that sold the product, for standing by their name and handling my concern. I split the difference and gave 3 stars only because I was in happy with the product. I shared with the rep and will share here, if only they allowed for posting of reviews next to each product, like other sites do, would have saved myself a lot of time and trouble.
Hi Irene! We are sorry to hear about the issues you are experiencing with this item. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues which may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.