Irene D.

I have been a customer with Killstar.us for many years now. I own many of their older styles and used to tell people about them locally anytime I was wearing their clothes.
About a month ago, I placed an order for 4 dresses during a sale they were having. The sizing was ALL OVER the place, some of them being like, 2 sizes too big, and others being a size or two too small. I never had issues with sizing in the past with this company. I ended up exchanging 2 items and returning a third. I had to spend about $15.00 in return shipping. Then, they made multiple mistakes with my exchange order causing delays and confusion with my finances. When I finally got my two exchange items almost another month later, the sizing was wildly off again with one dress fitting perfectly and the other being way too small. I emailed their customer service asking if they would consider sending me a shipping label to return this dress, since I was already out $15 for the previous return/exchange order, and since they had made a mistake with my original order, refunding me twice and causing me a lot of confusion. Not only do they REFUSE to send you any kind of shipping label, even IF they make a mistake, they will totally blow off your concerned about their garment quality and ignore anything else you say. They will repeatedly send you a link to their website and that is it. I asked to speak to a Supervisor or someone higher up over there and I was completely ignored. In this case, then, all we can do is leave reviews and share our experience in the hopes that is will save someone else this trouble. DO NOT ORDER ANYTHING FROM THIS COMPANY. The straps on the dresses are sewn poorly, they are often crooked, and I have had to hand-sew/modify the last 2 strappy dresses I bought from this place because they were sewn so poorly, or crooked, or had threads shooting out all over the place looking cheap and unfinished. Not good for $50+ a cheap cotton dress with print.