Ira H.’s Reviews of Wine Insiders & more

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“They take orders for wine they don't have & LIE (And charge your CC in advance)”

4/11/19

I placed an order for 24 bottles of wine for an upcoming event and only received 9 of the bottles. When I called, I was told I would get a tracking number in 24 hours. Well here we are 72 hours later and no tracking number, so I called again and I was told the wine is NOT IN STOCK! I was also told by the customer service rep that they received an overwhelming number of calls for the same thing... Over sold wine while fully charging my credit card for wine not in stock. I had been purchasing wine from them for years, but no more. I don't like being mis-lead and lied to. Stay away from this SCAM OPERATED COMPANY!

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Christa T. – Wine Insiders Rep Over a year old

Hi Ira H.,

Thank you for taking the time to provide this feedback, and we apologize for the delay in shipment. Although your order hadn't been shipped out at the time, as a eCommerce company, we still need to charge you for your purchase of wine so that our warehouse can proceed with fulfilling your order. Shipments of 15 bottles or more are split into two separate shipments. Sometimes, depending on availability and where the stock is located in the warehouse, you will get one shipment before the other. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.

Sincerely,
Wine Insiders