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Ioana N.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Sports

Member since June 2018

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1 Review by Ioana

6/22/18
Would not touch them with a bargepole.Company of crooks and thieves where dishonesty is at its best.Nothing but headake.
Purchased a quad bike for our little one.
All ok on the first day of use only to find that the quad was bot charging when we plugged it in.
Therefore we called the company.They first sugested we go and buy a multimeter and teat thw bike!!!!!Sorry...say what??????
When we complained they said they will send us a multimeter.
As we could not wayt we returned the bike and bought a new one from another company.
Now they do not want us to give us a full refund because we do not have the original packaging and because they tested the bike and they claim it is fully working.
Well we threw the packaging as we had no intention of returning it.We only returned it because your process of fixing broken bikes takes too long and you can t have 2 ten year olds starring at a broken bike for a werk asking every hour when will it be fixed.
Secondly and most importantly after all this hassle you now claim the bike works!!!!!!Impossible!it s not rocket science to charge a bike.What more can i say apart from the fact that we kept to charge overnight and in the morning the battery was still depleted.
You are only claiming the bike works so that you do not give a full refund.
I do not understand how some comapnies can still exist on the market based on the way they do business but proffessionallism,work ethics,customer service,quality ,integrity are attributes that don t gell well with this lot.
We will definitely fight for our rights and i hope as manny people as possible read this and choose another supplyer as there are plenty out there.
COmplete ant utter joke.
richardb919
richard b. – Funbikes Rep
Hello,

Our company reviews all our feedback and buyer comments and we actively adjust our customer services policies on a regular basis based on your feedback.

So firstly, please let us thank you for your review and comments. It helps us greatly in improving your experience and our customer services processes.

Unfortunately, we are finding it impossible with many of the review sites to be able to accurately locate a customer account or any history regarding your comments or communications.



We have no confirmed record of any customer experience fitting this review account, nor can we verify your exact identity from just your “user name” in our records. We would very much like to investigate your comments and feedback further and find you a satisfactory solution.

Would you please be kind enough to contact our customer support by phone on 01664 498 641 or at cs@funbikes.co.uk and we will look into your issues immediately.

Best regards

The FunBikes Team

Ioana Has Earned 2 Votes

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