I O.

DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE!
I went into Ashley furniture store several times before the expiration date on my warranty order dated 7/13/2013 to get a refund/store credit. Each time I was met with a deterrent, they could not contact the warranty company, the manager was out, the computers were down etc. I had no reason to disbelieve because I had purchased furniture before and was able to use my warranty before! This time the company was under new management and I was denied by the office manager Theresa who was very unprofessional. She barely glanced at the paperwork, was dismissive and offered NO opportunity for resolution. She made several blind nonchalant attempts at denying my refund, but each attempt was refuted with the original paperwork on hand. So, realizing what I was dealing with, I took the matter to Better Business Bureau-the response given to the bureau by Ashley Furniture Store was they had no idea of what I was talking about because they were under new management, and the company felt this was a suitable answer to give a consumer! Finally, I contacted the main office and spoke to Jasmine-this time the response given by the company was that I had to call 90 days after I purchased the merchandise in 2013 in order to qualify for a refund/store credit. I do not see any stipulation of the sort on my original paperwork. I have made several attempts for the company to show me/prove in writing where these stipulations are written and I am being given the run around. Even though it is a small amount of money, I feel that I need to make a complaint because this scam can be happening to other people! The matter needs to come to light at this location- 1741 West Edgar Rd in Linden NJ *******