Inok J.

Zara has the worst customer services l had experienced in my 30 years as a customer. I bought a shirt blouse without trying it on and when I got home there was no receipt. Next day I went back to the same location asking for the receipt and showed the proof of purchase from online credit card transaction. The store manager gave me the number to contact the customer service and they can track the receipt. L contacted them and talked for an hour giving all the information and being put on hold by them.
Zara customer service representative told me they got the all the information to track the bill and will contact me next day but they never did it.
I called them again and this time a guy answered and l had to give all the information again and he told me to get the credit card statement from bank and store will do the exchage or refund. Reading all the bad reviews from website, I asked for an email from them to ensure that is how to go about it but he said no without any explanation. When I asked to talk to a supervisor he said they didn't have a supervisor or a manager. Trusting the customer representative, l went to the bank to get physcial copy of bank statement and went back to Zara. The store manager declined any exchanges without an email from customers service. I called the customer service again talked to the same guy, he put me on hold for a while and said that his supervisor told him they cannot do anything about it.
At this point l didn't care for the money anymore, they just didnt want to be bothered with tracking the transaction for the customer service instead telling lie to customer hoping customer will give up after a few run around. Each time when l called Zara customer service number, l wasted good hour explaining over and over. From the beginning, it was Zara casher who didn't put the receipt in my back or give to me.
I am still amazed by how they can get away by treating customers like this way. Zara has the most unprofessional employees both on the phone and the stores.
I will not contribute to this giant bullying cooperate company anymore