Ingrid T.

Like many reviewers have said here, their online store keeps rejecting credit card payments without any sound reasons. It took me two weeks to go through all the frustration others have experienced, from being rejected multiple times with multiple valid cards, customer service agent failing to provide any explanation, lame email contacts, to, finally, a message telling me that there is no way I can pay online and the only solution is to find a local store [read: we don't really care]... I guess I won't be able to buy any of their products online in the rest of my life! I wonder if there is any socioeconomic pattern among all customers who are being rejected by Kiehl's? Could there be any racial or geographical profiling involved?