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I have purchased from this company and there are a few major issues that customers should be aware of:
The price was much more expensive than if purchased directly from the manufacturer in Canada - they refused to match the price when informed
The shipping fees: you will be responsible for payment of the shipping /custom fees unless you flag it back to them and then they would finally pick up the cost
The language: everything that was shipped to us, including the user manual, robot "voice" etc. is in Mandarin Chinese - we have to do our own arrangements and find the appropriate documents in English
I would never purchase from this vendor again given all the circumstances described above
Ingrid L.'s review of Newegg earned 23 Very Helpful votes
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Hello Ingrid,
Our records indicate that we have previously requested further information regarding this particular order. Please kindly do so we can further look into this for you.
Thank you,
Louis [Newegg Support]