Member since January 2019
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Our trip lasted for two weeks at Costa Morena. We been on trip to Cuba multiple times, and never came across with such disrespectful staff members from our resort. We had no beverage, no food, no drink water, lunches were always over within 1 hour of service, (shortage of food, lack of options). we came a cross that staff were washing and reusing one time cups. Beach was dirty all the time, including no Beach towels. we had terrible odor coming out of our beds, staff even told us to clean and wash our own sheets. Always demanded money in order to request something. We were promised 3 different Bars, but each time we were sent to different Bars and each time were refused to give service, we even had have given out tips, because expected to get some sort of experience, but never even gotten anything even if with a decent tip. Internet never worked right, even when purchasing multiple cards, resort had almost nothing to offer, for the money we spent.
Cash markets were closed almost each time we wanted exchange cash, we had the feeling that we weren't welcome within resort, our Christmas and New year experience was just frustrating.
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