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Ines R.

Contributor Level

Total Points
80

1 Review by Ines

  • DHgate

7/28/21

The worst experience ever. The customer service is awful I will said worst that awful. I bought I bag for 293 dollars. TopA quality the bag arrived frayed and inside was not leather. They just ignored me they didn't give me any parcial refund anything. They saw how the buyer send me the frayed bag and nothing no parcial refund anything. The number of my order was *******202. Please I wish I could read this before I am gonna cancel my membership and never buy again. Is some many better webs to buy don't waist your money. The worst customer service ever they are so rude and they don't give any solution only waisting your time and your money.

Tip for consumers:
Use another web

Products used:
I bought one bag for 293 dollars and they send me one that the quality was 50 dollars . You will regret if you buy from dh gate

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Ines,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Aljean
Customer Service Center
DHgate.com

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