Indira Z.

Extremely UNSATISFIED with this store. This was my first time shopping at SHEIN and my last at that. My niece requested an e-gift card from SHEIN for her birthday and i gladly agreed to purchase. I paid $340 dollars for a $400 e-gift card (cyber sale). Purchase was made through Paypal. DISCLAIMER: Their e-gift cards are not instantaneously delivered to the recipient and there is no disclosure statement that addresses the fact that it is AFTER you purchase the card and contact customer service that they tell you that delivery to the recipient would take anywhere from 12-24 hours. What is the purpose of electronic delivery if you have to wait a full day for it to be delivered? Once i found out about this matter I was on with customer service live chat for quiet some time starting at 11:30PM last night. I was assured by a representative they would send the email with the card information within the next 2-4 hours. Around 12:00 AM I received a message from SHEIN-security asking that they needed to confirm the validity of my Paypal account (arent paypal accounts for verified purchases?) and for that i needed to send a picture of my drivers' license showing my name with all other information blocked. I sent the requested information within the hour. At 11:00AM today contacted them again as i had yet to receive the e-gift card. I was told i needed to wait 24 hours for delivery. After being told contrary information from that of last night and having been assured delivery from 2-4 hours I couldnt find it in me to be comfortable and wait an unacceptable timeframe that was outside of the main purpose. My niece's birthday. I requested for the order to be cancelled and a refund issued. The representative kept deferring to the supervisor saying that they would urge the matter and for me to please wait. I expressed i no longer wanted to make business with them and if by 12: PM i had not received an email with the e-gift card, to please cancel the order. I received no confirmation on the cancellation or refund. At 2:00PM today again i contact to find out what ended up happening. At this point i have no present for my niece, had to take my business of $340 dollars elsewhere and did not have a confirmation of a refund being issued. After not being able to connect with chat again (apparently i was blocked) i logged in from my phone and after changing the user name someone responded to my request. This next representative followed up and advised the order had been cancelled and a refund to Paypal was underway. I requested for a confirmation email on the matter and was advised that the supervisor had been advised and that they would send it in a few HOURS. AGAIN HOURS to wait for an email to say your order has been cancelled and refunded to your account. This last representative after my concern did provide a screen shot with the cancellation since the email was also not possible. After well over 15 hours dealing with this, needless to say NEVER AGAIN! Found out about this store and then had the most horrible experience without even starting a merchandise relationship. The customer service supervisors are not up to part and did absolutely NOTHING to resolve the situation. So BEWARE when buying no so instant e-gift cards that you have no control when the recipient is getting their gift!