Indigo S.

We ordered the Model X 35 lbs. Travel Power Chair from 1800wheelchair.com. When we got it, there was no instruction manual. We had to figure out how to put it together ourselves. We did, but once it was assembled, it wouldn't hold a charge. I worked with a customer service rep for *weeks* via email to figure out a solution, but nothing worked. Eventually, I requested a refund. We returned it, and because the product didn't work, they gave us a 100% refund instead of charging us the 15% restocking fee. I shipped the chair back to them on November 22,2019, and I only today got the refund (January 28,2020). This was after NUMEROUS emails back and forth with the customer service rep. I'm sure that if I didn't keep pursuing the refund myself, I would have never seen that $2000 returned to me.

I would advise any customer to NOT purchase anything from this company. Please go somewhere else, preferably an in-person store, where there is some accountability on their end.

The only reason I am not giving them one star is because they did decide to waive the restocking fee and because the customer service rep, Dannah, was very helpful to me along the process. I knew she was just the messenger, and she did work hard to help me. In the end, I knew I only got the refund because of her.