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I am very unhappy with trip.com. I bought a flight ticket about £1208, however, I check later. It was overpriced. Also, ticket requires to pay for boarding and seat reservation. I complained about it but i received irrelevant reply. I again complained but no one reply me. I was overpriced and also badly treated by customer service. Don't use this app. Date of experience: 18 March 2023
I received the product at a lower price than what you paid. I complaint it but they just apologies for it and refund. However, they should refund because I sent them price tag picture. Also, they are very slow to reply. Very poor customer service. I believe that manager will contact me to sort out the issue.
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Being 1st time User I had some payment issues customer service agent advised to book directly...
Hello Imran S.,
Thank you for bringing this issue to our attention. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about the charge check-in and seat fee. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Rachel
Trip.com