I'd signed up for a Freelancer account, primarily to test the platform a month ago. However, it didn't really work out for me and I kind of forgot about it after a few days. Last night I was charged a fee for their Plus membership that they had offered free for the first month as the second month started. I duly requested cancellation and a refund. My request was handled by Judith J. Who was prompt and courteous. While I can't really comment on the platform itself since I never really used it, I can certainly give full marks to the customer service.