Imran K.

I bought a double bed divan with storage drawers and within a couple of months the base had sagged & deformed. Upon inspection the base was made of cardboard type panel which was only supported at two points and was totally incapable of supporting any normal weight mattress and occupants!. Bed is totally unfit for purpose and when I called the customer service and eventually spoke to an advisor (after around 45 minutes!) I was told that the bed had no warranty! Upon remonstrating that the bed was unfit for purpose I was told that I would be contacted... am still waiting after a month! Incredible that a supposedly reputable online retailer can treat customers this way!