Imelda S.

Lazada at present is a pain in the neck for shoppers like me. We know Lazada as a famous shopping platform and that it has many sellers catering to customers' demands. However, the current management control of Lazada over their sellers is too poor that they couldn't even do anything against the seller when they cheat/deceive their customers. I have always been a frequent shopper of Lazada but with my experience of receiving a defective item from a seller in April this year and despite contacting the seller for a lot of times and even Lazada's customer specialist, they are all neglecting my concern/complaint. The seller instructed me to return the item and I did and it was successfully received by them based on the record of LBC, but this damn seller didn't refund my money and have even rejected my refund request without giving me any reason why.
But, the most disappointing and annoying is to know that Lazada has no control over their sellers. Wow! How can this be happening to a company that is well-known? Why can't they control their seller's actions and punish them when they deceive customers?
(Please see the photo proving this claim)
As far I know, Lazada should be the one doing actions to solve problems encountered by customers against their seller, but hell, no, never!
I believe I was not the only victim of this Lazada sellers' scam. I hope that all other victims will show up, no matter how small the amount they spent and was cheated with to show up and I hope we could come up with a complaint that will teach a lesson to Lazada. We Filipinos shouldn't tolerate such immoral and unforgivable behavior. If things like this always happen and no one complains, this kind of business platform will spread like a bacteria/virus that will continue to deceive and overpower customers' complaints.