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I purchased an electric tea kettle, was waiting two weeks for delivery. After three weeks of use the cattle stopped working. I called customer service and have been told what the exchange/returns policy only two weeks, and I have contact the manufacturer ( which is located in China). In the end i stoked with the broken cattle. Stay away from this company!
Tip for consumers:
Be aware
Products used:
Electric tea cattle
Ilya P.'s review of Monoprice earned a Very Helpful vote
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Hell Ilya,
I apologize if you were denied a replacement as you should have received one. Please contact me at escalations@monoprice.com for prompt resolution.
Regards,
Laura P/Customer Service Manager