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Ilissa F.

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1 Review by Ilissa

One Kings Lane

  • One Kings Lane

“So disappointed with follow-through.”
1/20/19

Finally found a dresser we really liked. Ordered and waited over 6 wks. Knew that when ordered. But when my holiday guests and their luggage arrived, I had no dresser for their stay. I had to follow-up w/OKL who then followed up with the 3rd party provider of the product. No response from OKL. I followed up again and was "resent" an email explaining they were investigating and would call me with status of my order. Again, nothing for another 2 days. Finally a cursory email simply stating my order has been cancelled. This lack of follow-through with no compensatory outreach such as a further discount on a future order, no shipping costs on a future order - something - to make up for this very unsatisfactory experience.

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OneKingsLane C. – One Kings Lane Rep

We're so sorry for the disappointing experience - a Customer Care manager will be in touch ASAP to make this right.

Ilissa Has Earned 2 Votes

Ilissa F.'s review of One Kings Lane earned 2 Very Helpful votes

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