- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Last year I ordered a pair of loafers, which arrived with no delay and which is perfect: good quality and as soft as a pair of gloves. I ordered a similar pair this year (different colour though), which turned to be out of stock for ages. My only consolation was that every time I enquired about the possible shipping date Cornelia from customer service replied immediately, always offering me to cancel my order and either buy something else or ask for refund. Eventually I opted for a different pair, which originally cost more than my original choice but they gave me refund. I wouldn't have wanted to pay more anyway, but I quite liked the fact that they also thought it would be unfair after making me wait for two months or so in vain. I hope this one will arrive soon and it'll be ok in every respect.
Ildiko hasn’t received any thanks yous.
Ildiko doesn’t have any fans yet.
Ildiko isn’t following anybody yet.
Empty.
Dear Ildiko N.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
For the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
Please consider that the estimated restock date should just be used as a reference. Your order may be shipped before or after this date.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Any questions, please feel free to contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.