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Ilana S.

Contributor Level

Total Points
166

2 Reviews by Ilana

  • Bluefly

3/15/14

Honestly, I can understand why a lot of people found the site sketchy, but I must've had INCREDIBLY GOOD LUCK with them, or they changed their management or something because...

I ordered a dress early on Friday 3/14 morning and it was at my house by Saturday 3/15 afternoon. That quick. And they weren't trying to get rid of bad quality clothing either; the dress I ordered is absolutely GORGEOUS quality and a cobalt color true to the picture-- the Taylor Azure Long Sleeve Body Con Dress: http://www.bluefly.com/Taylor-azure-long-sleeve-body-con-dress/p/*******/detail.fly. I did their sizing calculation and ordered a size down from my normal 8, and checked the measurements to be sure, and the dress fits like a very sexy glove. They even allowed me a 15% off coupon to be used, and when my order went through, they sent me a $30 off of next time.

Their system is definitely strange, as I was trying to order the dress last week, but every time I got all the way through the payment and Paypal and hit 'confirm' it took me to a page that my browser said was not from the actual domain and flashed the security message: 'This probably isn't the page that you are looking for!' and the order didn't go through. I checked extensively, but they did not charge my credit card (other than later for my final order). I don't know what was up then, but it was definitely worth it to come back to.

  • SHEIN

3/1/14

I guess that I was somewhat lucky. I ordered 1 blouse. They did not have it in stock even though it was listed like it was, and they did not tell me until 11 days later. But they did send an informative email saying the state of the problem, and explaining that I could get a refund or an exchange, and that the exchange could be for an item $10 more than the one I bought. I chose one cheaper, but they charged me somewhere in the middle between the two items anyway. It arrived 13 days after they shipped it (and they shipped it 21 days after my initial order date of the out-of-stock blouse) and though I was not at all surprised, I was disappointed to see that what was promised as chiffon was actually cheap polyester. But the style was accurate and as pictured, except for differences in transparency and length of neckline, which were inconvenient and subjectively minor or major. But I had expected much worse based on these reviews. The store was satisfactory, but not much more than that, and I wouldn't risk buying from them again, especially because the quality of the clothing is not worth it.

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molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Ilana Has Earned 6 Votes

Ilana S.'s review of Bluefly earned a Funny vote

Ilana S.'s review of SHEIN earned 2 Very Helpful votes

Ilana S.'s review of Bluefly earned 3 Very Helpful votes

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